ACSdish, ACS Home Entertainment, and Dish Network Consumer Privacy Policy

ACSdish and ACS Home Entertainment's overall policy is to allow the consumer to "opt-out" and not be contacted with offers by ACSdish and ACS Home Entertainment and/or partner organizations. If a consumer does not opt-out, ACSdish and ACS Home Entertainment will collect and use customer and prospective customer information for a variety of purposes including market research and direct marketing, both by ACSdish and ACS Home Entertainment and partner organizations.

This policy covers information collected by ACSdish and ACS Home Entertainment on any of its Web sites and through transactions via ACSdish and ACS Home Entertainment call centers and retail stores.

ACSdish and ACS Home Entertainment may contact you via telephone, mail, and/or e-mail from time to time regarding issues with your account. Dish Network may also contact you by telephone or mail regarding ACSdish and ACS Home Entertainment promotions, products and/or services.

You have the right to instruct ACSdish and ACS Home Entertainment not to share your contact information with other organizations by notifying us in writing. The written notices described above should include your name, current address, Social Security Number, telephone number, account number, and type of account (e.g. Residential). You must send such notices to:

When you become a Dish Network subscriber, browse our Web sites, communicate with us via telephone, fill out product registration cards, participate in market research projects, or otherwise transact with Dish Network, we will collect personal data from you. This information may include but is not limited to, name, address, phone number, e-mail address, IP address, credit card information, demographic information, and personal interests.

ACSdish and ACS Home Entertainment may combine information we have on you as a customer from multiple sources, both online and offline. This includes information available from external sources.

Credit Card Transactions:

Credit card transactions are processed using a secure, encrypted Web server. Unauthorized parties cannot read your credit card information as it travels through our ordering system.

Credit card information collected during transactions is maintained in a secure database at ACSdish and ACS Home Entertainment for fraud prevention and accounting and billing purposes. Your credit card information is not available to unauthorized parties while in these databases.

Stored information from credit card transactions is not released to third party marketers under any circumstances. Stored information from credit card transactions is not released to anyone unless under court order as part of a criminal investigation.

ACSdish and ACS Home Entertainment do maintain databases of current customers and people who have shown an interest in ACSdish and ACS Home Entertainment products and/or services. These are for account maintenance, market research, and promotional use only. This information may be released to third-party marketers and partner organizations for market research and promotional use unless the individual in question instructed ACSdish and ACS Home Entertainment not to do so by contacting ACSdish and ACS Home Entertainment in writing at the address found above. This information is not released under any other circumstance except by court order.

ACSdish and ACS Home Entertainment maintain a database of users who log onto the ACSdish and ACS Home Entertainment Customer Support Center in order to track information concerning the type of customer (current or potential), customer name, and log on information (future use). This information is used for security purposes to identify customers who purchase equipment from Dish Network online, or conduct other customer service transactions online.

Internet 'cookies' may be used to customize ACSdish and ACS Home Entertainment Web sites to the viewer. These cookies remain on the user's system and are automatically retrieved when a user visits at a later time. These cookies contain only information concerning the type of customer (current or potential) and frequently visited pages. No other personal information is stored on cookies.

Cookies may also be placed on the user's system by an Internet advertising network in order to track the viewing of banner ads displayed on ACSdish and ACS Home Entertainment Web sites.

Since it is not necessary for a person to identify him or herself, cookies cannot be associated with an individual who selects not to log in or identify him or herself in any other way.

Customers who are still uncomfortable with the use of cookies have the option of disabling them on their browser. ACSdish and ACS Home Entertainment in no way discriminates against Web site visitors who have disabled cookies on their browser.

Aggregate reports for Web site visitors are also generated to measure the performance of ACSdish and ACS Home Entertainment Web sites. These reports do not contain any personally identifiable information.

When an individual visits any Internet site, a unique address called an "IP address" is recorded. ACSdish and ACS Home Entertainment do not release any information about the collection of this address to any third party except under court order. ACSdish and ACS Home Entertainment archives the log files in order to create aggregate statistical reports, detect errors at the Web site, and for security reasons.

IP reports for advertisement clicks are shared with the advertiser and advertising networks. This information may be stored in ACSdish and ACS Home Entertainment databases and/or those of advertisers and advertising networks. However, advertisers usually have this information already since their server captures it when a person clicks on an ad. This is done to verify billing for the ads. No additional information associated with any specific user is provided to advertisers.

You may access your Dish Network account online by logging into the Customer Support Center on the dishnetwork.com Web site. You may change your current Login ID, Password, Security Question/Answer, and e-mail address at the Customer Support Center by selecting the My Account option.

You may also access your account information by calling 1-800-333-Dish (3474) to speak with a Dish Network Customer Service Representative.

The restrictions on the dissemination of personal information found in this policy may occasionally be updated. All changes will be posted to this Privacy Policy page.

If you have further questions regarding the ACSdish and ACS Home Entertainment privacy policy, please call us at: 540.982.7833